Lindsey’s Career Journey
Posted on 3rd March 2026
I’m Lindsey Marshall, and I’ve spent the last nineteen years building my career within ULTH. Over that time, I’ve grown through a wide range of roles—operational, strategic and educational—that have shaped how I see the organisation, how I understand people, and how I approach leadership. I never set out with a fixed plan, but I’ve always embraced new challenges with curiosity and a commitment to doing things well. Each experience has added depth to my perspective and strengthened the way I support others to learn, develop and thrive.
Currently, I work as an Education, Learning and Organisational Development Manager, with a strong focus on the Education and Learning side of the service. I have strategic oversight of our statutory and mandatory training, from content development to compliance and governance. I work closely with subject specialists and clinical leaders to make sure our training is high‑quality, aligned to national standards and genuinely useful for colleagues. I also lead our group induction offer, which has become increasingly important as we navigate our transition into the new LCHG. Helping new colleagues feel welcomed, informed and connected to our values is something I take real pride in.
I also oversee the annual Training Needs Analysis process and manage the associated Continuing Professional Development budget. This involves working with leaders across the organisation to shape development priorities and ensure funding supports both individual growth and organisational needs. It’s a complex balance of governance, financial responsibility and fairness, but it’s a part of my role that I find genuinely meaningful—because I can directly influence how people access opportunities that strengthen their skills and careers and how we can futureproof our services through supporting our people.
Prior to my current post, my career involved a wide range of roles that strengthened my operational, strategic and improvement expertise. These include working operationally for a number of years, scheduling surgeries, managing waiting times and organising rotas. I have experience in incident and risk management, where I gained detailed knowledge of Datix, supported serious incident processes, and routinely worked within our clinical governance team. I have also played a role in strategy and planning, contributing to the refresh of the Trust’s Integrated Improvement Plan (IIP), facilitating divisional priority‑setting discussions, and benchmarking ULTH’s performance to support informed decision‑making.
My personal development has been crucial throughout this time. I have been fortunate to complete a number of apprenticeships and maximised the training and development opportunities available to me. Most recently completing the Chartered Management Degree Apprenticeship was a major milestone: it gave me my first degree, Chartered Manager status, and, more importantly, the time to reflect on my leadership style and the way I work with others. The programme helped me formalise what I had learned through experience and gave me the theoretical grounding to grow further. It reinforced my belief in apprenticeships as an accessible, practical and highly effective route for professional development. I have now moved on to a level 7, Strategic People Professional CIPD qualification to further support my learning, and therefore the learning of others across the group.
As our organisation continues to evolve through the group formation with LCHS, my role is naturally shifting too. While the future structure is still emerging, I feel well prepared for whatever comes next. My career across ULTH has taught me to adapt confidently and to look for opportunities within change. What has remained constant throughout is my commitment to supporting people—ensuring they have the tools, knowledge and confidence to provide outstanding care.
After nineteen years, I still feel proud of the work I do, motivated by the potential in our people, and excited for the next chapter in my journey.
View all news