Business Improvement Techniques Clinical Engineering Team Leading & Management IT Application Specalist Catering Accounting Estates and Facilities Business Admin

Administrators maintain paperwork and computer records and deal with telephone enquiries within a range of departments. They may also deal with enquiries  and provide administration support to senior staff.

  • Suitable for staff working as Ward Clerks, Receptionists, Assistant Secretary, Secretary, Administrator amongst others
  • Available at Levels 2 and 3
  • Case Study
  • Entry Requirements

Vicky joined the NHS as a Social Marketing Apprentice as part of the family and health lifestyles team whilst undertaking an Intermediate Apprenticeship in Business Administration.  Vicky said “ I wasn’t sure what I wanted to do as a career so I was really just hoping that being in a working environment would give me a better idea. It’s a good way to get an idea of the type job you want – you never really know whether it’s for you or not unless you try”.  In reflecting upon her apprenticeship Vicky said “don’t be afraid to ask for help – if you don’t understand something just ask a question it’s a lot better asking so you fully understand than not knowing and getting yourself worked up. Be confident in your decisions.” Once Vicky completed her programme she secured a permanent role within the NHS and is looking forwards to undertaking higher qualification in digital marketing and social media.  Intermediate Apprentice in Business Administration- NHS

Level 2
Functional Skills

Required Level 1 English, Maths and ICT
(unless prior certificate held e.g. GCSE grades D -E or O-Level)

Employee Rights

All apprentices will undertake a unit of study focused on employee rights and responsibilities

Core Units

* Communication in a business environment

* Manage personal performance and
development

* Develop working relationships with
colleagues

* Principles of providing administrative services

* Principles of business document production
and information management

* Understand employer organisations

Options Units

(from a selection of over 60 – linked to individual role, skill and development needs)

* Handle Mail

* Manage Diary Systems

* Store and Retrieve Information

* Produce Business Documents

* Health and Safety in a Business Environment

* Use a Telephone and Voicemail System

* Using Email

* Word Processing Software

* Deliver Customer Service

* Process Information about Customers

Level 3
Functional Skills

Required Level 2 English, Maths and ICT
(unless prior certificate held e.g. GCSE grades A* – C or O-Level)

Employee Rights

All apprentices will undertake a unit of study focused on employee rights and responsibilities

Core Units

* Communicate in a business environment
* Manage personal and professional
development
* Principles of business communication and
information
* Principles of administration
* Principles of business

Options Units

(from a selection of over 60 – linked to individual role, skill and development needs)
* Contribute to the improvement of business
performance

* Create bespoke business documents

* Monitor information systems

* Manage an office facility

* Store and retrieve information

* Produce minutes of meetings

* Provide administrative support for meetings

* Buddy a colleague to develop their skills

* Resolve administrative problems

Business Admin (Medical) Business and Professional Admin

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